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Communication Specialist

About HK

Through its affiliate, HK provides software development and consultancy services through its office in Central, Hong Kong.  We are continuing to look for global and local talent to join us in Hong Kong to offer creative solutions based on the latest  technological innovations and trends. 


The Job

To cope with our massive expansion, we are inviting high calibre candidate to join our team. As a Communication Specialist, you will be working in the ii5 office in Central, Hong Kong. Reporting to the Customer Service Manager, you will be responsible for handling tier 1 customer support, ensuring excellent service standards and maintaining high user satisfaction.

Job Responsibilities

  • Deliver customer service and technical support on email/facebook/twitter.
  • Communicate customer feedback and process suggestions.
  • Identifying cause of dissatisfactions, and provide ways for improvement.
  • Prepare reports on enquiries summary and improvement area.
  • Ensure that all enquiries at the social media channel in compliance with all internal and external regulations, policies and guideline.

Job Requirements

  • Form 5 or above.
  • Preferably with 2 years of working experience in customer support role.
  • MUST speak fluent and written English with good presentation, communication and computer skills.
  • Self-motivated and able to work independently.
  • An attractive night shift allowance will be provided.
  • 5-day work week with shift mode from 08:00-01:00 (8-hour work day).
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